How long does it take to set up a new hosting account?

New hosting accounts are created within one business day.

How long does it take to transfer a website from another hosting company?

This depends on the specifics of each case, but transfers are usually made within 3 working days.

Is the site offline during the transfer process?

During the transfer process your site is online, however as DNS servers are updated, some locations around the world will temporarily show the site from the old server.

In what country is your hosting based?

ProHost has web servers in the Netherlands, France and the USA.

Do you offer personalized hosting packages?

Yes, we offer. If you need a personalized hosting service, please contact us for your requirements.

How do I upgrade my web hosting plan?

You can upgrade your shared hosting or VPS plan by sending us an email with your request to upgrade. The cost will be the difference between your current plan and the one you want to switch to.

What are the payment forms you accept?

We accept payments via bank transfers, PayPal, Payoneer, Western Union, MoneyGram and cash. You can find more information in your dashboard.

Will you help me update my domain's DNS servers?

Yes. If you want to deal with updating DNS servers, we will need access to your domain panel.

What are POP3 and IMAP?

POP3 and IMAP are both email protocols that allow you to receive emails from programs such as Outlook and Thunderbird. POP3 downloads copies of emails to any application with which you access the mailbox. POP3 is more suitable for saving web server space. IMAP synchronizes your mailbox with all the applications with which you access it.

What is cPanel?

cPanel is an admin panel that helps you manage your hosting account. Through cPanel you can easily perform common tasks such as creating email or FTP accounts, view statistics, download backups and install various applications.

How does an SSL connection work?

An SSL connection creates secure communication between the website and the visitor's browser. Ensures that all data passed between the two is kept confidential, such as credit card numbers, names and addresses. URLs visited via an SSL link start with "https" and have a key image in the address field.

What is AWStats?

AWStats is a website statistics program that can be accessed through cPanel. Through AWStats you can view statistics about your website traffic.